Frequently Asked Questions
Everything you need to know about shopping at Japanese Taste
Do you ship worldwide directly from Japan?
Yes, we ship to over 100 countries worldwide. All orders are processed and dispatched directly from our warehouse in Osaka, Japan, ensuring you receive authentic Japanese products.
How long does international shipping take?
Shipping times vary by destination and selected method. Express shipping typically takes 3-7 business days, while standard shipping can take 10-21 business days. All orders include a tracking number.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products authentic and fresh?
Absolutely. We pride ourselves on sourcing 100% authentic Japanese goods. Food and beauty products are regularly restocked to ensure you receive items with the longest possible shelf life.
Will I have to pay customs duties or taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary depending on your country's specific customs regulations.
What is your return policy?
We accept returns for most unopened and unused items within 30 days of delivery. Please note that due to health and safety regulations, certain perishable food items and personal care products may not be eligible for return.